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We want you to love your new Wall Clock and if for some reason it doesn’t live up to your expectations you can rest assured knowing that we can help you out with either an exchange or return. Read on below to learn more about our policies and their conditions.

Exchanges

We will happily exchange any product that you are not 100% happy with. To request an exchange you must email us within 30 days from your purchase date. You will need to inform us of the item you would like to exchange for. If there is a difference in price between the two products, we will either refund you the difference (if the new product is of a lesser value) or arrange a way for you to pay the difference (if the new product is of a greater value). We will then provide you with an address to return your order. Your clock must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item but will pay for the shipping of your replacement. Once you’ve shipped the product back to us and we have checked it, we will send out your replacement immediately.

Returns

We want you to be 100% happy with your purchase. If you don’t love your new clock you can return it for a refund. To request a refund you must email us within 30 days from your purchase date. We will then provide you with an address to return your order. Your clock must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the product price. Shipping is non-refundable.

Faulty items

All of our products are checked for quality before they are shipped. If you receive a faulty item from us upon delivery, please contact us immediately so that we can help you out. Please include photos of the item and a detailed explanation of the issue. We will then discuss with you the exchange of the item and make arrangements to have a replacement sent out to you as quickly as possible.

For more information about the above, please see visit our FAQs page. If you have any further queries regarding exchanges and returns with us, please contact us using the button below. We’ll be happy to help!

Contact Purely Wall Clocks

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